Order confirmation
Every order confirmed before it ships.
WeCall calls your customers, confirms their orders and follows every parcel until the cash on delivery is collected. You see it all, live, in your workspace.
More than a call: trust.
Why a call before every shipment
With cash on delivery, a parcel sent without confirmation costs twice: on the way out and on the way back. A short call settles it before the parcel leaves.
Without confirmation
- Order received
- Parcel shipped
- Customer unreachable
- Parcel returned
Shipping and return paid, no sale.
With WeCall
- Order received
- Call: order confirmed
- Parcel shipped
- Delivered and collected
One shipment, one sale collected.
Fewer wasted parcels
An order confirmed by voice ships to a checked address and a customer who expects it.
Reassured customers
A courteous call, in the customer’s language, builds trust from the first order.
Your team freed up
Our agents make the calls and callbacks. You keep your time for your products and sales.
From order to cash
The same path for every order, visible at every step.
- 1
The order comes in
Customer, address and items land in your workspace.
- 2
We call the customer
An agent confirms the order and the address. No answer? A callback is scheduled.
- 3
The parcel ships
Stock is reserved on confirmation, the parcel is packed and handed to the carrier.
- 4
Delivered, collected
You follow the delivery and the cash on delivery until it is paid out.
Your workspace, in real time
One platform for your shop and our team: what is confirmed, what ships, what is collected.
Call queue
Callbacks due first, then the oldest orders.
Live stock
Available, reserved, out of stock: updated with every confirmation.
Tracked deliveries
Every parcel at the carrier, with its status and tracking number.
Cash on delivery
Collected by the carrier, then paid out, order by order.
Team and roles
Owner, manager, agents, stock keeper: everyone sees what concerns them.
French, Arabic, English
The interface and documents in everyone’s language.
Simple pricing, paid on results
The platform is included in every plan. You only pay for confirmation on confirmed orders.
First 50 confirmed orders free, no commitment.
Platform
You have your own agents
From
MAD 299/ month
No commitment
- The full workspace: orders, call queue, stock, deliveries, cash collection
- 3 users included, MAD 79 / month per extra user
- Unlimited orders
- Carrier connection
- WhatsApp and email support
- Recommended
Confirmation
Our agents call your customers
From
MAD 6/ confirmed order
Minimum MAD 500 / month after the welcome offer
- Calls by our agents, in French and Darija
- Up to 4 attempts over 48 h, callbacks at the customer’s chosen time
- Cancelled, unreachable and fake orders are not billed
- Platform included: every call and its outcome, live
- No commitment
Dedicated team
For high volumes
From
MAD 4,500/ agent / month
+ MAD 2 per confirmed order
- Everything in the Confirmation plan
- Reserved agents, trained on your products and script
- Agreed hours and a guaranteed first-call delay
- Weekly report and a dedicated contact
Also available
Free setup
Call script, training on your products and carrier connection.
Delivery follow-up
We call customers whose delivery failed, before the parcel returns.
Upsell
A second item offered during the call, on request.
Volume pricing
Above 1,000 orders a month, price on quote.
Let’s talk about your shop
A demo, a question about your account or a complaint: write to us and the WeCall team will answer.